Terms and Privacy

Terms of Service

Last updated: 30 July 2026

These Terms of Service govern your access to and use of the Roof Restoration Townsville website, located at roofrestorationtownsville.com, including the information, features, forms and other content available through the website.

In these Terms, “Roof Restoration Townsville”, “we”, “us” and “our” refer to the operator of this website. “You” and “your” refer to any person who accesses or uses the website.

By accessing or using this website, you agree to these Terms of Service. If you do not agree with these terms, you should discontinue using the website.

1. Website Information

The information provided on this website is intended to give visitors general information about roofing services, including roof restorations, roof replacements, roof repairs, roof cleaning, roof painting, metal roofing, tile roofing, guttering and related services.

Although we take reasonable care when preparing website content, roofing requirements vary between properties. Information published on this website should not be treated as a substitute for an on-site roof inspection, professional assessment or written quotation.

2. Roofing Enquiries and Quotes

You may use the website, telephone number or email address to request information, arrange an inspection or ask for a quote.

Submitting an enquiry does not create a binding contract or require either party to proceed with roofing work. A separate written quotation, scope of work or service agreement may be provided after the property and roofing requirements have been assessed.

Unless expressly stated otherwise in writing, prices, cost ranges, completion times and service descriptions displayed on the website are general estimates only. Final pricing and timeframes may depend on factors including:

The size, pitch, height and accessibility of the roof.
The roof material and existing condition.
The extent of rust, leaks, storm damage or structural deterioration.
Required repairs, preparation work and replacement materials.
Weather conditions and site access.
Building, safety or regulatory requirements.
Additional work identified during an inspection.

A quotation is only valid for the period stated in the quotation. Any roofing work will be subject to the terms contained in the applicable written quote or service agreement.

3. Warranties

Any workmanship or product warranty referred to on this website is subject to the written terms, conditions, exclusions and maintenance requirements provided with the relevant quotation or service agreement.

Warranty periods may vary between services, materials and manufacturers. A reference to a 10-year warranty does not mean that every service or product automatically carries the same warranty.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

4. Cyclone Resilience and Government Grants

Information about cyclone resilience programs, rebates or government grants is provided for general guidance only. Program eligibility, funding amounts, application requirements and availability may change.

Roof Restoration Townsville does not determine grant eligibility and cannot guarantee that an application will be approved. You should confirm current program information and eligibility requirements with the relevant government department before making financial or roofing decisions.

5. Accuracy of Website Content

We make reasonable efforts to keep the information on this website accurate and current. However, we do not guarantee that all content will always be complete, current or free from errors.

We may update, remove or change website content, services, pricing guidance, service areas, warranties and other information without notice.

Photographs, project images and examples are provided for illustrative purposes. Roofing materials, finishes and colours may appear differently depending on lighting, photography, screen settings and product availability.

6. Permitted Use

You may access and use this website for lawful personal or business purposes relating to our services.

You must not:

Use the website for unlawful, fraudulent or misleading purposes.
Attempt to gain unauthorised access to the website, server or related systems.
Introduce viruses, malicious code or other harmful technology.
Interfere with the operation, security or availability of the website.
Use automated systems to scrape, reproduce or extract website content without permission.
Submit false, abusive, defamatory or misleading enquiries.
Impersonate another person or provide contact details you are not authorised to use.

7. Information You Submit

When submitting an enquiry, you agree to provide information that is accurate and reasonably complete.

You are responsible for ensuring that you have permission to provide any photographs, plans, property information or personal details submitted through the website.

Information submitted through the website will be handled in accordance with our Privacy Policy.

8. Intellectual Property

Unless otherwise stated, the text, graphics, branding, photographs, page layouts and other original content displayed on this website are owned by or licensed to Roof Restoration Townsville and are protected by applicable intellectual property laws.

You may view, print or save website content for your own personal and non-commercial use. You must not reproduce, publish, distribute, modify, sell or commercially exploit website content without prior written permission.

Product names, logos and trademarks belonging to manufacturers or other third parties remain the property of their respective owners.

9. Third-Party Websites and Services

This website may contain links to third-party websites, government programs, product manufacturers, social media platforms or other external services.

These links are provided for convenience only. Roof Restoration Townsville does not control external websites and is not responsible for their content, availability, security, accuracy or privacy practices.

The inclusion of a link does not necessarily indicate endorsement of the third party or its products and services.

10. Website Availability and Security

We take reasonable steps to maintain the availability and security of the website. However, we do not guarantee that access will always be uninterrupted, secure or error-free.

The website may occasionally be unavailable due to maintenance, technical issues, hosting interruptions, security incidents or circumstances beyond our reasonable control.

You are responsible for using appropriate security software and taking reasonable precautions when accessing websites or downloading online material.

11. Limitation of Liability

To the maximum extent permitted by law, Roof Restoration Townsville is not liable for loss or damage arising solely from:

Your reliance on general information published on the website without obtaining an inspection or written quotation.
Temporary interruption or unavailability of the website.
Errors or omissions in website content.
The content or operation of a third-party website.
Unauthorised access caused by circumstances beyond our reasonable control.

Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms is intended to exclude, restrict or modify rights or remedies available under the Australian Consumer Law or any other law that cannot be excluded.

12. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, store and disclose personal information.

13. Changes to These Terms

We may update these Terms of Service when our website, services, business practices or legal obligations change.

The updated version will be published on this page with a revised “Last updated” date. Your continued use of the website following an update constitutes acceptance of the revised terms.

14. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any dispute relating to the website or these Terms will be subject to the jurisdiction of the courts and tribunals of Queensland and any courts entitled to hear appeals from them.

15. Contact Us

Questions about these Terms of Service can be sent to:

Roof Restoration Townsville
Townsville QLD 4810
Email: [email protected]
Website: roofrestorationtownsville.com

Privacy Policy

Last updated: 30 July 2026

Roof Restoration Townsville respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit roofrestorationtownsville.com, contact us or request roofing information, an inspection or a quote.

In this Privacy Policy, “Roof Restoration Townsville”, “we”, “us” and “our” refer to the operator of this website.

1. Personal Information We May Collect

The personal information we collect depends on how you interact with us. It may include:

Your name.
Your telephone number and email address.
Your property address, suburb or service location.
Information about your roof, property or required roofing services.
Photographs, plans or documents you provide.
Your preferred appointment or contact times.
Information contained in emails, telephone calls, website forms or other communications.
Details about how you heard about us.
Website usage and technical information.

You do not have to provide personal information. However, without certain information, we may be unable to respond to your enquiry, assess your roofing requirements or arrange an inspection or quotation.

2. How We Collect Personal Information

We may collect personal information when you:

Submit a quote or contact form.
Call or email us.
Request a roof inspection.
Send photographs or property information.
Communicate with our team, contractors or service providers.
Interact with our website or online advertising.

We may also receive information from referral partners, advertising platforms, analytics providers or other parties where you have authorised the disclosure or it would reasonably be expected.

3. Telephone Calls and Call Recording

Telephone calls made through numbers displayed on the website may use call forwarding, call tracking or related telecommunications services.

Where call recording is enabled, callers may hear a notification before the recording begins. Recordings may be used for purposes such as:

Responding to and managing roofing enquiries.
Confirming information discussed during a call.
Quality assurance and staff training.
Lead tracking and advertising measurement.
Resolving complaints or disputes.

Call recordings will only be accessed, used and disclosed where reasonably necessary and permitted by applicable law.

4. Website and Technical Information

When you visit the website, certain technical information may be collected automatically, including:

Your Internet Protocol address.
Browser and device type.
Operating system.
Approximate location based on your device or IP address.
Pages viewed and time spent on the website.
Referring websites or search terms.
Interactions with forms, buttons and telephone links.
Advertising campaign and conversion information.

This information helps us understand how visitors use the website, maintain website security, improve performance and measure the effectiveness of our advertising.

5. How We Use Personal Information

We may use personal information to:

Respond to questions and quote requests.
Arrange roof inspections or appointments.
Assess roofing requirements.
Prepare and follow up quotations.
Provide roofing-related services.
Communicate about an existing or proposed job.
Forward an enquiry to the appropriate team member, roofing professional, contractor or service provider.
Maintain business and customer records.
Improve the website, services and customer experience.
Measure calls, forms and advertising performance.
Prevent fraud, spam, misuse or security incidents.
Meet legal, insurance, regulatory and record-keeping obligations.
Manage complaints and disputes.

We will not use personal information for an unrelated purpose unless you have consented, the use would reasonably be expected or the use is otherwise authorised or required by law.

6. Disclosure of Personal Information

We may disclose personal information to parties who reasonably require it to help us respond to your enquiry or operate the website and business. These parties may include:

Employees and authorised representatives.
Roofing professionals, contractors and service providers involved in assessing or completing your enquiry.
Website hosting and maintenance providers.
Email, telephone, call tracking and customer management providers.
Analytics and online advertising platforms.
Cloud storage and information technology providers.
Insurers, accountants, solicitors and professional advisers.
Government agencies, regulators, courts or law enforcement bodies where required or authorised by law.

We do not sell or rent personal information to unrelated third parties.

7. Overseas Service Providers

Some technology, hosting, analytics, advertising, communications or cloud service providers may process or store information outside Australia.

The location of those providers may change and may include the United States and other jurisdictions in which major technology providers operate.

Where required, we take reasonable steps to work with reputable providers and protect personal information in accordance with applicable Australian privacy requirements.

8. Cookies and Similar Technologies

Cookies are small files stored on your browser or device. We may use cookies, pixels and similar technologies to:

Enable website features.
Remember visitor preferences.
Understand website traffic and behaviour.
Identify technical problems.
Measure telephone calls, form submissions and other conversions.
Improve advertising relevance and campaign performance.

Third-party analytics and advertising providers may also place or access cookies through the website, subject to their own privacy policies.

You can adjust your browser settings to block or delete cookies. Disabling cookies may affect the operation of certain website features and the accuracy of saved preferences.

9. Direct Marketing

We may contact you about an enquiry you submitted, a quotation, an inspection, an existing service or closely related roofing information.

We will only send electronic marketing communications where permitted by law. You can ask us to stop sending marketing communications by using an unsubscribe option where provided or contacting us directly.

Service-related messages, such as appointment confirmations or responses to an active enquiry, are not marketing communications.

10. Security of Personal Information

We take reasonable administrative, technical and physical steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures may include restricted access, password protection, secure hosting, software updates and the use of reputable technology providers.

No internet transmission or electronic storage system is completely secure. We cannot guarantee the absolute security of information transmitted online.

11. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to manage enquiries and services, maintain business records, resolve disputes and meet legal, taxation, insurance or regulatory obligations.

When information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to applicable record-keeping requirements.

12. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request. In some circumstances, access may be limited or refused where permitted by law. If that occurs, we will explain the reason where reasonably possible.

13. Privacy Questions and Complaints

If you have a question, concern or complaint about how we have handled your personal information, please contact us using the details below.

Please provide enough information for us to understand and investigate the issue. We will aim to acknowledge and respond to privacy complaints within a reasonable period.

If you are not satisfied with our response and the Privacy Act 1988 applies, you may be entitled to contact the Office of the Australian Information Commissioner.

14. Third-Party Links

The website may contain links to external websites. We are not responsible for the privacy, security or information-handling practices of third parties. You should review the privacy policy of any external website you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our website, services, technology, business practices or legal obligations.

The revised policy will be published on this page with an updated revision date. We encourage visitors to review this page periodically.

16. Contact Us

Privacy enquiries, access requests, correction requests and complaints can be sent to: